Politique de remboursement

Refund & Return Policy

Thank you for shopping with LUXAVI. We want you to love your scent. If you don't, our 30-day guarantee has you covered.

30-DAY SCENT GUARANTEE

Try any LUXAVI diffuser for 30 days from the date of delivery. If you're not in love with the scent, you can return it for store credit, even if the bottle has been opened and used.

Store credit is issued for the amount paid for the returned item and can be used on any product at luxavi.ca.

WHEN WE ISSUE A FULL REFUND

If the problem is on our side, you can choose a full refund to your original payment method or a free replacement. This applies when:

• Your item arrives damaged, broken, or leaking
• Your item is defective
• We sent you the wrong item
• Your order is lost in transit

Please contact us within 7 days of delivery for these issues, with a photo of the problem where possible. In these cases, we cover any return shipping costs, and in many cases you won't need to send the item back at all.

HOW TO START A RETURN

Email our Customer Service team at support@luxavi.ca with your order number and the reason for your return. We'll send you a Return Merchandise Authorization (RMA) number.

Once you have your RMA number:
1. Pack the item securely.
2. Include your proof of purchase.
3. Ship the return to:

Nitisha Arora
2386 Baintree Cres
Oakville, ON, L6M 4X1
Canada

For guarantee returns (store credit), return shipping costs are the customer's responsibility. We recommend a trackable shipping method.

PROCESSING

Once we receive your return, we'll process your store credit or refund within 2 business days and notify you by email. Refunds to your original payment method may take up to 7 business days to appear, depending on your payment provider.

PLEASE NOTE

• Returns must be started within 30 days of delivery.
• Items clearly marked as FINAL SALE cannot be returned or exchanged. Our everyday bundle savings are not final sale and are covered by the 30-day guarantee.
• Items returned without an RMA number may be refused.

QUESTIONS

If you have any questions about our return or refund policy, contact us at support@luxavi.ca.